Privacy Policy
Effective Date: 10/10/2025
Last Updated: 10./10/2025
At LA Propane, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact us, or use our propane delivery and service offerings.
1. Information We Collect
We may collect the following categories of information:
● Contact Information: Name, address, phone number, and email.
● Service Details: Delivery address, service schedule, and product preferences.
● Billing Information: Payment details, transaction records, and account information.
● Communication Data: SMS messages, emails, and call records for customer service and
scheduling.
● Device/Usage Data: IP address, browser type, and usage data collected through cookies or
analytics tools.
We collect this information directly from you when you interact with our website or contact our team.
2. How We Use Your Information
Your information is used to:
● Process and manage propane deliveries and service requests.
● Communicate with you regarding delivery updates, service confirmations, and follow-ups.
● Handle billing, account management, and support inquiries.
● Improve our products, website, and customer experience.
● Comply with legal and safety requirements.
3. SMS Communications
By providing your mobile number, you consent to receive text messages from LA Propane related to your
account, deliveries, or services. These may include:
● Delivery status updates or driver notifications.
● Service scheduling or follow-up messages.
● Billing reminders.
Message frequency may vary. Message and data rates may apply depending on your carrier.
To opt out, reply STOP at any time. For help, reply HELP or email us at accounts@la-propane.com.
We do not sell, rent, or share your mobile information with third parties or affiliates for marketing
or promotional purposes. All categories outlined in this Privacy Policy exclude text messaging
originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Protection and Security
We use appropriate administrative, technical, and physical safeguards to protect your information from
unauthorized access, misuse, loss, or disclosure. While no system is completely secure, we continuously
monitor and update our systems to enhance protection.
5. CCPA / CPRA Privacy Rights (California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy
Act (CCPA) and California Privacy Rights Act (CPRA):
Your Rights:
● Right to Know: You may request information about the personal data we collect, use, disclose,
or sell.
● Right to Delete: You may request deletion of your personal information, subject to certain legal
exceptions.
● Right to Correct: You may request correction of inaccurate personal data.
● Right to Opt-Out: You may opt out of the sale or sharing of personal information (note: LA
Propane does not sell personal data).
● Right to Limit Use of Sensitive Information: You may limit how we use sensitive personal data.
● Right to Non-Discrimination: You will not be discriminated against for exercising your privacy
rights.
How to Exercise Your Rights:
You may submit a request by contacting us at:
● accounts@la-propane.com
● (747) 234-6691
We will verify your identity before processing any request as required by law.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply
with legal obligations, or resolve disputes.
7. Cookies and Tracking
Our website may use cookies and analytics tools to improve performance and understand visitor
behavior. You may disable cookies in your browser settings, though this may affect certain features of our
website.
8. Third-Party Links
Our website may include links to third-party sites. LA Propane is not responsible for the privacy practices
or content of those websites.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The “Last Updated” date will indicate the latest revision.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data rights, please contact us:
LA Propane
Email: accounts@la-propane.com
Website: https://www.la-propane.com